Nydoz Innovations

Information / Computer / Technology

Customer Service Representative

Views: 5445|Published on: Jul 15, 2024

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 2

New Baneshwor, Kathmandu, Nepal|

Experience: More than or equal to 1 year|

NRs. 20,000 - 35,000 Monthly

Job Description

Roles and responsibilities of this job

Marketing Support:

Customer Interaction: Handle customer inquiries via phone, email, social media, and live chat in a professional and timely manner.
Problem resolution: Address and resolve customer issues, complaints, and concerns effectively.
Product/Service Knowledge: Maintain a deep understanding of our products/services to provide accurate information to customers.
Feedback collection: Gather and report customer feedback to the marketing team for continuous improvement.
Marketing Support: Assist in the execution of marketing campaigns and promotions, including email marketing, social media posts, and content creation.
CRM Management: Update and maintain customer information in the CRM system.
Content Creation: Collaborate with the marketing team to create customer-centric content such as FAQs, guides, and how-to articles.
Data Analysis: Monitor and analyze customer interactions and feedback to identify trends and insights for improving customer experience.
Brand Representation: Uphold and promote the company’s brand values and image in all customer interactions.

Qualifications

Excellent verbal and written in English communication skills.
Basic computer skills(Microsoft Office Suite).
Strong problem-solving abilities.
Proficient in using computer systems and software applications.
Ability to multitask and manage time effectively.
Previous customer service experience preferred.
Empathetic and patient.
Positive attitude and a strong work ethic.
Ability to remain calm under pressure.
High school diploma or equivalent required or bachelor’s degree preferred.

Note: Female candidates are highly encouraged to apply.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Office Timing: 9:00am-5:00pm
Experience: 1-2years

Skills Required

Required skills for this job

Communication

Work Under Pressure

Multitasking

Time Management

Customer Service

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 20,000 - 35,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Jul 24, 2024

About the organization

Nydoz Innovations

Information / Computer / Technology

New Baneshwor,kathmandu

Welcome to Nydoz, your gateway to a world of possibilities. At Nydoz, we offer a comprehensive range of services and products designed to elevate your ventures to new heights. From cutting-edge investment management software to reliable domain and web hosting services, and expert Ads management solutions, we are your trusted partner in success. Embrace innovation, grow your business, and unlock new opportunities with Nydoz.

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Nydoz Innovations