About the job

*Only for them who have FLUENCY IN ENGLISH*

Highly prioritised:

• Hospitality Industries
• Candidates having prior experience in working with International Clients.

Job Description

• Guest Interaction via video camera.
• Assist guest to check-in & check-out process.
• Provide guests with brief and easy-to-follow instructions on how to use the system interface. 
• Assist guests with entering personal information, indicating their preferred accommodation type, and, if needed, processing payments.
• Resolve complaints from guest and escalate it to the hotel team.
• Note down any customer inquiries that seems to be new and share the information to other team members.
• Monitor CCTV & inform to hotel staff if any unusual situation identified.
• Keep an eye on the system's operation and performance from a distance to spot any problems or malfunctions.
• Take proactive measures to fix any system issues or outages to reduce interference with the check-in procedure.
• Keep all supporting documents and paperwork up-to-date
• Throughout the process, make sure that all hotel policies, procedures, and security standards are followed.
• Observe privacy requirements by keeping guest information secure and confidential.

Job Specification

• Highly prioritised to those interested to work with International US based hotel remote support work.
• Fresher’s with strong English fluency and aspire to learn customer service are highly prioritized. Also, experience in hotel industry sector would be more preferred.
• Females are encouraged to apply.
• Flexible working at night shift
• Good grasp in ICT and computer literacy.
• Pleasing personality and good attitude and discipline.
• Camera friendly
• Flexible to work in Central standard time (CST) .
• Having own vehicle and license is a plus.