Kalash Services Pvt. Ltd.

Customer Service Representative

Kalash Services Pvt. Ltd.

Customer Service Representative

Customer Service Representative

Kalash Services Pvt. Ltd.

Kathmandu
Key Skills: Data Entry Customer Support Customer Experience Customer Service Representatives Contact Centers

Customer Service Representative

Views: 317 | Apply Before: 3 days, 5 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Apply Before(Deadline) : Jul. 22, 2024 23:30 (3 days, 5 hours from now)

Job Specification

Experience Required : Not Required
Professional Skill Required : Data Entry Customer Support Customer Experience Customer Service Representatives Contact Centers

About the job

*Only for them who have FLUENCY IN ENGLISH*

Highly prioritised:

  • Hospitality Industries
  • Candidates having prior experience in working with International Clients.

Job Description

  • Guest Interaction via video camera.
  • Assist guest to check-in & check-out process.
  • Provide guests with brief and easy-to-follow instructions on how to use the system interface. 
  • Assist guests with entering personal information, indicating their preferred accommodation type, and, if needed, processing payments.
  • Resolve complaints from guest and escalate it to the hotel team.
  • Note down any customer inquiries that seems to be new and share the information to other team members.
  • Monitor CCTV & inform to hotel staff if any unusual situation identified.
  • Keep an eye on the system's operation and performance from a distance to spot any problems or malfunctions.
  • Take proactive measures to fix any system issues or outages to reduce interference with the check-in procedure.
  • Keep all supporting documents and paperwork up-to-date
  • Throughout the process, make sure that all hotel policies, procedures, and security standards are followed.
  • Observe privacy requirements by keeping guest information secure and confidential.

Job Specification

  • Highly prioritised to those interested to work with International US based hotel remote support work.
  • Fresher’s with strong English fluency and aspire to learn customer service are highly prioritized. Also, experience in hotel industry sector would be more preferred.
  • Females are encouraged to apply.
  • Flexible working at night shift
  • Good grasp in ICT and computer literacy.
  • Pleasing personality and good attitude and discipline.
  • Camera friendly
  • Flexible to work in Central standard time (CST) .
  • Having own vehicle and license is a plus.

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