About the job

Company Description

Creabiz Studio is an animated video production company located in Lalitpur District. With our main office in the USA and dedicated production teams in the UK and Nepal, we specialize in B2B-focused creative solutions. Our offerings redefine the standards of visual storytelling, crafting bespoke animated videos that captivate audiences and meet and exceed unique business needs.

Role Description

This is a full-time on-site role for a Customer Service Representative at Creabiz Studio. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering an exceptional customer experience. Your day-to-day tasks will include handling customer inquiries, resolving issues, and maintaining positive relationships with clients.

Qualifications/Experience/Skills

Client Relationship Management:

• Building and maintaining strong, long-lasting client relationships.
• Acting as the main point of contact for clients.
• Understanding client needs, expectations, and objectives.

Project Management:

• Overseeing the progress of client projects from inception to completion.
• Ensuring that projects are delivered on time, within scope, and within budget.
• Coordinating with internal teams (creative, strategy, production, etc.) to meet client goals.

Communication:

• Clearly communicating client briefs to the creative team.
• Providing regular updates to clients on project status.
• Presenting creative concepts and strategies to clients.

Strategy and Planning:

• Collaborating with clients to develop strategic marketing plans.
• Identifying opportunities for client growth and proposing new projects or campaigns.
• Advising clients on best practices and emerging trends in marketing and advertising.

Problem-Solving:

• Addressing any issues or concerns clients may have.
• Mediating between clients and the creative team to resolve conflicts.
• Ensuring client satisfaction and seeking feedback for continuous improvement.

Financial Management:

• Preparing and managing budgets for client projects.
• Negotiating contracts and pricing with clients.
• Ensuring financial aspects of client projects are accurately tracked and reported.

Reporting and Analysis:

• Analyzing campaign performance and providing clients with detailed reports.
• Using data to make informed recommendations for future campaigns.
• Measuring client satisfaction and implementing strategies for improvement.

Team Collaboration:

• Working closely with the creative, strategy, production, and digital teams.
• Facilitating internal meetings to ensure everyone is aligned with client objectives.
• Encouraging a collaborative environment to foster creativity and innovation.

Passionate about client service and creativity? Join our team and make an impact! Join our team. Interested candidate email your profile at [email protected] or apply to this hiring post. 

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