Blys

Customer Service Representative

Blys

Customer Service Representative

Customer Service Representative

Blys

Lalitpur
Experience: More than 1 year
Key Skills: Attention To Detail Customer Experience Dispute Resolution Bookings Communication Training

Customer Service Representative

Views: 374 | This job is expired 3 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Lalitpur
Apply Before(Deadline) : Jun. 12, 2024 23:00 (3 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Professional Skill Required : Attention To Detail Customer Experience Dispute Resolution Bookings Communication Training

About the job

Blys is the leading on-demand booking platform for wellness services . Our mission is to make wellness and self-care accessible to everyone by connecting them with qualified professionals in wellness, fitness, and beauty.

We are a fast-growing startup with a strong focus on customer experience and a passion for delivering top-notch services. With thousands of satisfied customers and highly-rated professionals, we are proud to be a trusted brand in the wellness industry.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Blys.

As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction with our wellness services.

Please note that this is a full-time/ on-site role. The work hours are from 4 AM to 1 PM Nepal time.

Responsibilities

  • Process / handle bookings and inquiries in a timely and professional manner - within target handling times
  • Answer phone calls, respond to emails, live chats and social media
  • Provide clients/customers the information to address enquiries
  • Update the company's knowledge base and Help Center (as required)
  • Outbound calls and emails (as required)

Requirements

  • Minimum Bachelors degree
  • Must have exceptional communication skills (verbal and written)
  • Preferably with Sales Background
  • Friendly and approachable - can build rapport to clients quickly
  • Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience
  • Ability to handle difficult clients, good at problem solving and dispute resolution
  • Have excellent attention to detail and is well-organised
  • Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
  • Familiar with Google Apps
  • Efficient - good at prioritisation and multitasking
  • Experience in sales or dispute management is preferred but not required
  • Prior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers

Benefits

  • Fast-growing and exciting start-up with excellent growth opportunities
  • Mission-led company - we want to change the world!
  • World-class team - be part of a young and dynamic team of A+ players
  • Rewarding work - interesting & challenging problems to solve
  • Fun & open culture - we love having fun, learning new things and helping each other excel
  • Positive company outlook - well-funded, profitable and growing fast
  • Significant influence on company direction and performance - working closely with an experienced team
  • Competitive remuneration package
  • Balanced work hours
  • Five - day work week
  • Fun team events including company trips
  • A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
  • Hiring process & next steps: 
  • If this is you, we want to hear from you! Apply via the link. (strictly no agencies)

This job has expired.

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