About the job

Blys is the leading on-demand booking platform for wellness services . Our mission is to make wellness and self-care accessible to everyone by connecting them with qualified professionals in wellness, fitness, and beauty.

We are a fast-growing startup with a strong focus on customer experience and a passion for delivering top-notch services. With thousands of satisfied customers and highly-rated professionals, we are proud to be a trusted brand in the wellness industry.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Blys.

As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction with our wellness services.

Please note that this is a full-time/ on-site role. The work hours are from 4 AM to 1 PM Nepal time.

Responsibilities

• Process / handle bookings and inquiries in a timely and professional manner - within target handling times
• Answer phone calls, respond to emails, live chats and social media
• Provide clients/customers the information to address enquiries
• Update the company's knowledge base and Help Center (as required)
• Outbound calls and emails (as required)

Requirements

• Minimum Bachelors degree
• Must have exceptional communication skills (verbal and written)
• Preferably with Sales Background
• Friendly and approachable - can build rapport to clients quickly
• Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience
• Ability to handle difficult clients, good at problem solving and dispute resolution
• Have excellent attention to detail and is well-organised
• Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
• Familiar with Google Apps
• Efficient - good at prioritisation and multitasking
• Experience in sales or dispute management is preferred but not required
• Prior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers

Benefits

• Fast-growing and exciting start-up with excellent growth opportunities
• Mission-led company - we want to change the world!
• World-class team - be part of a young and dynamic team of A+ players
• Rewarding work - interesting & challenging problems to solve
• Fun & open culture - we love having fun, learning new things and helping each other excel
• Positive company outlook - well-funded, profitable and growing fast
• Significant influence on company direction and performance - working closely with an experienced team
• Competitive remuneration package
• Balanced work hours
• Five - day work week
• Fun team events including company trips
• A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
• Hiring process & next steps: 
• If this is you, we want to hear from you! Apply via the link. (strictly no agencies)