Techminds Network

Customer Service Representative-L1 Support

Techminds Network

Customer Service Representative-L1 Support

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.
Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to …

Customer Service Representative-L1 Support

Views: 1511 | This job is expired 1 week, 5 days ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Entry Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Nakhu, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 17, 2024 23:55 (1 week, 5 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Less than or equal to 1 year
Professional Skill Required : Interpersonal Skills Management Communication Multitasking Customer Service
Other Specification
  • Bachelor's degree in information technology, computer engineering, or awaiting results ∙ Fresher or 1 year of technical support experience.  
  • Basic knowledge of hardware and networking, including routers and switches. CCNA  certification would be advantageous. 
  • Good Communication, Active Listening, Empathy, Patience, Time Management.
  • Own a laptop and a two-wheeler with valid driver's license.

Job Description

  • To efficiently handle a customer's call, obtain information from the customer, and determine  the difficulty the customer is experiencing. 
  • To place the ticket under the appropriate support ticket heading. 
  • Troubleshoot issues with the internet and IPTV. 
  • Resolve any escalated concerns in a timely and effective manner. 
  • Show concern for the customer and compile a report. 
  • Appropriate escalation to the appropriate departments. 
  • Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution. 
  • Collaborate with team members to share best practices, technical insights, and innovative  solutions, contributing to the overall expertise of the support team. 

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