We are looking for someone with pleasant personality and dynamic professional attitude for our organization.
Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure that we provide professional and friendly service to all our customers.

Responsibilities:

• Ensure timely and accurate customer service.
• Maintain positive, empathetic and professional attitude towards customers all the time.
• Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries.
• Handle complaints and specific customers’ requests.
• Keeping records of customer’s interactions, phone calls, and complaints.
• Maintain an organized and comprehensive filing system.
• Maintain required pars of customer services department.
• Troubleshoot emergencies
• Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor.

Education:

• Minimum Bachelor’s degree.

Experience:

• Proven work experience as a Customer Service Officer with office management and general administrative tasks.
• Utilized basic knowledge in Google Sheets to organize and analyze data effectively.
• Created and maintained spreadsheets for various projects, aiding in team collaboration and workflow efficiency.