Customer Service Representative

Sajilo Sewa

Naya Bato, Lalitpur

Key Skills: Problem-Solving Excellent Communication Product Knowledge Multitasking Empathy And Patience Conflict Resolution

This job is expired 1 day, 17 hours ago

Customer Service Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Part Time
Job Location	:	Naya Bato, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 22, 2023 23:55 (1 day, 17 hours ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Problem-Solving Excellent Communication Product Knowledge Multitasking Empathy And Patience Conflict Resolution

Other Specification

Responsible for effectively communicating with customers via various channels (phone, email, chat, in-person) to address inquiries, resolve issues, and provide assistance.
Possess strong problem-solving skills to identify and resolve customer concerns or issues promptly and efficiently, ensuring a positive customer experience.
Have a deep understanding of the company's products or services, including features, pricing, and availability, to provide accurate information and make appropriate recommendations.
Maintaining detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, is crucial for tracking customer issues and improving processes.
Need to be adaptable and able to handle various customer situations, as well as work in a fast-paced environment that may require shift work, including evenings, weekends, and holidays.

Job Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open to everyone who is proficient in communication methods and professional conversation.

Essential Duties and Responsibilities:

Managing and handling phone call and social media leads
Assigning technicians to clients and handling orders
Maintain daily database and keep a record of customer interaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify and assess the customer’s needs to achieve satisfaction
Calling existing clients to take service feedback
Weekly and monthly report preparation of customer accounts and information

Timing: Morning Shift (8:30 AM - 1:30 PM)

This job has expired.

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