We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This person will report to the General Manager and be a key component in generating leads and following up with customers after product delivery.

As CSR and Delivery Management, your responsibilities are as follows:

• Receiving orders through phone, social media platforms and email for corporate clients and punching through Order Taker
• Understanding the client’s requirements in terms of diet preferences
• Solving all the queries of the customers regarding menu and delivery
• Generating leads through calls
• Alerting kitchen and delivery agents on incoming orders
• Plan route mapping for deliveries with agents
• Solving delivery related queries for customers and delivery agents
• Taking feedback on a regular basis from customers and seeking for referrals or reviews on public platforms such as google 
• Post prompt replies on social media sites on queries from customers
• Learn in-house IT systems in order for smoother operations 
• Learn and execute updating menu items, prices, add ons etc. upon requirements
• Generate coupon codes for customers through the system
• Formulate and refine standard replies for customer queries
• Generate weekly and monthly sales, Riders, and Customers reports
• Be prompt in taking decisions on bulk orders through internal coordination
• Be aware of all the promotions carried out on different platforms
• Generating bills for all the orders for customers

What we are looking for?

• Proven experience working as a Customer Support, Client Service Representative or similar role
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Understanding the client requirements in terms of diet preferences
  
• Solving all the queries of the customers regarding menu and delivery
• Solving delivery related queries for customers and delivery agents

Note: 

• Facilities – One-time meal, Accommodation  
• Working hours: 11:00 am to 8:00 pm (shift will change as per CSR routine)