Customer Service Representative

Sajilo Sewa

Naya Bato, Lalitpur

Key Skills: Marketing Administration Public Relations Recording Interpersonal Skills

This job is expired 2 years, 5 months ago

Customer Service Representative

Basic Job Information

Job Category	:	Production / Maintenance / Quality
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Naya Bato, Lalitpur
Offered Salary	:	NRs. 10,000 - 20,000 Monthly
Apply Before(Deadline)	:	Nov. 15, 2022 23:55 (2 years, 5 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Less than 1 year
Professional Skill Required	:	Marketing Administration Public Relations Recording Interpersonal Skills

Other Specification

Qualification: Intermediate Level (Freshers with good communication skills are encouraged to apply)

Required Skills and Knowledge:

Excellent communication and writing skills in both English and Nepali.
Active listening skills and interpersonal skills.
Customer Orientation and ability to respond/adopt the different style of characters.
Should have basic skills related to MS-Excel and MS-Word.

Job Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open to everyone who is proficient in communication methods and professional conversation.

Essential Duties and Responsibilities

Managing and handling phone call and social media leads.
Assigning technicians to clients and handling orders.
Maintain daily database and keep a record of customer interaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Identify and assess the customer’s needs to achieve satisfaction.
Calling existing clients to take service feedback.
Weekly and monthly report preparation of customer accounts and information.

Language

Proficiency in Nepali and English

This job has expired.

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