Sajilo Marmat Sewa (SMS)

Customer Service Representative

Sajilo Marmat Sewa (SMS)

Customer Service Representative

Sajilo Marmat Sewa (SMS)

Customer Service Representative

Sajilo Marmat Sewa (SMS)

Nayabato , Lalitpur
Key Skills: Interpersonal Marketing Management Communication Ms-Excel Customer Service Ms-Word.

Customer Service Representative

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship, Face to face customer support, Guest relation/ servicing, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Part Time
Job Location : Nayabato , Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : May. 10, 2022 23:55 (1 week, 1 day ago)

Job Specification

Education Level : Intermediate
Experience Required : Less than or equals to 1 year
Professional Skill Required : Interpersonal Marketing Management Communication Ms-Excel Customer Service Ms-Word.
Other Specification

Required Skills and Knowledge:

  • Excellent communication and writing skills in both English and Nepali.
  • Active listening skills and interpersonal skills.
  • Customer Orientation and ability to respond/adopt the different style of characters.
  • Should have basic skills related to MS-Excel and MS-Word.

Language

  • Proficiency in Nepali and English


Job Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation. 

Essential Duties and Responsibilities

  • Managing and handling phone call and social media leads.
  • Assigning technician to clients and handling orders.
  • Maintain daily database and keep record of customer interaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Identify and assess the customer’s needs to achieve satisfaction.
  • Calling existing clients to take service feedback.
  • Weekly and monthly report preparation of customer accounts and information. 


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