Ashutosh Brokerage and Securities

Capital Market

Customer Service Representative

Views: 2205|Published on: Feb 16, 2021

Marketing / Advertising / Customer Service

+5 more

Mid Level

Full Time

Vacancy: 3

Bhaktapur|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
knowledge and flair for the stock markets and computers, you enjoy helping others
Keen learner with a disciplined attitude, you take delight in speaking over the phone and communicating on emails
Team player with effective analytic and communication skills, you resolve customer queries faster than the speed of light
Provide accurate, valid and complete information by using the right methods/tools
Maintaining a positive, empathetic and professional attitude toward customers at all times
Collaborate with team-members to ensure superior customer experience

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Responsible and self-motivated people with a “can-do" attitude
Good interpersonal skills and excellent command over the English Language
Ability to work in a team
Effective communicative skills in written form
Basic knowledge of computer
Experience of having worked on call centres and customer service roles would be highly appreciated

Skills Required

Required skills for this job

Communication

Teamwork

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Feb 26, 2021

About the organization

Ashutosh Brokerage and Securities

Capital Market

Behind Nepal SBI Bank Building, Battisputli, Kathmandu, Nepal

Welcome to Ashutosh Securities, a dynamic and ever evolving stock broker located at the heart of Kathmandu, Nepal. With a storied legacy spanning decades, we epitomize an unwavering dedication to exceptional research and unparalleled service.

Ashutosh Securities boasts a distinguished team of experts, their collective wisdom honed by years of market experience. Our legacy of excellence continues to evolve as we adapt to modern financial dynamics while preserving our core values.

We proudly stand as one of Nepal’s oldest stock brokerage firm, dedicated to providing clients with meticulously crafted investment solutions, underpinned by our timeless principles of research, service, and tradition.

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