Job Overview:

We are looking for someone with pleasant personality and dynamic professional attitude for our organization. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. 

Ultimately, you should be able to ensure that we provide professional and friendly service to all our customers.

Reponsibilities:

• Ensure timely and accurate customer service
• Maintain positive, empathetic and professional attitude towards customers all the time
• Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries
• Handle complaints and specific customers’ requests
• Keeping records of customer’s interactions, phone calls, and complaints
• Maintain an organized and comprehensive filing system
• Maintain required pars of customer services department
• Troubleshoot emergencies
• Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor