Customer Service Officer

Durbar Marg, Kathmandu, Nepal

Key Skills: Good Analyzer Team Handling Interpersonal Skills Communication

This job is expired 7 years, 1 month ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Durbar Marg, Kathmandu, Nepal
Offered Salary	:	NRs. 20,000 Monthly
Apply Before(Deadline)	:	Mar. 16, 2018 23:55 (7 years, 1 month ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Good Analyzer Team Handling Interpersonal Skills Communication

Must have strong Troubleshooting knowledge on PC, Printer,UPS & Network related hardware
Must have good Communication Skills
Must have good interpersonal skills
Must have very good reporting skills
Must be good analyst and depth knowledge of Microsoft Office Package and Operating Systems(MS Windows, Windows Server)

Workshop repair and maintenance and coordination, performing as a head for hardware support
Dealer co-ordination on problem resolving and other related things
Monthly report of Service and Sales making to send to EPSON
Spare forecasting for the product in co-ordination with Customer Service Co-ordinator
Co-ordinate with EPSON India, Acer Singapore and D-Link India on major technical issues
Service of the AMC on Banks for financial solution of Data Card
Order placement and forecasting according to requirement of Data Card
Individual customer service and contact for ID solution of Data Card Printers in co-ordination with Data Card India on major issues
Help Administrative Support Co-ordinator and discuss on spare inventory management.
Help Customer Support Assistant on generating weekly service report
Overall combined monthly comprehensive report on service performance of service calls (Workshop/Onsite) and AMC support
Analysis monthly data and service performance and plan on future steps to improvise on the weak links of the division
Plan and execute service promotional events on channel partners with identification of the current scenario and make service of principal products more efficient and effective all over Nepal
Address other Hardware related works