• Managing incoming calls and customer service inquiries
• Providing information about the company's services in details
• Identifying and assessing customers’ needs to achieve satisfaction
  
• Improving customer service experience, create engaged customers and facilitate growth of company
  
• Keep accurate records and document customer service actions and discussions
  
• Ensuring customer service is timely and accurate on a daily basis
  
• Set specific customer service standards
  
• Follow up with customers to identify areas of improvement
  
• Provide customer feedback to the appropriate internal teams
  
• Sending emails and SMS communication and reply to emails within the required time frame
  
• Reporting any incidents, emergencies or breaches of security to the manager.
  
• Ensuring that all results related activities are completed in a timely manner as to release results within 7 working days

Our Offering

• An international workplace that fosters a culture of diversity and inclusion
• Flexible scheduling to accommodate a harmonious work-life synergy
• A remuneration package that is both competitive and comprehensive, including Provident Fund, gratuity in line with service end, festival allowance, extensive medical and accidental coverage, as well as paid leaves in compliance with labor regulations
• Incentive schemes designed to acknowledge and reward outstanding performance
• Opportunities for international travel, expanding both professional and cultural perspectives
• Strong pathways for career progression, promising growth and advancement within our organization
• An inclusive group benefits scheme that encompasses healthcare, hospitality, and additional business verticals