About the job

Company Description

Classic Tech is Nepal’s leading and largest Network Service Provider, operating since 2009 with services in 74 districts. With a focus on providing high-speed internet at affordable rates, Classic Tech uses GPON Technology to extend internet access to rural areas. The company emphasizes efficient customer support and service mechanisms to ensure customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Manager at Classic Tech in Kathmandu. The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, and providing analytical support to improve service levels and communication.

Qualifications

• Customer Service Management, Customer Satisfaction, and Customer Support skills
• Strong Analytical Skills and Communication abilities
• Experience in managing customer service teams and operations
• Ability to analyze data and implement strategies for better customer service
• Excellent communication skills to interact effectively with customers and team members
• Bachelor's degree in Business Administration or related field
• Previous experience in the telecommunications industry is a plus