Nepal Cancer Hospital and Research Center (NCHRC) Ltd. is the first ever effort from the private sector, established to provide the highest quality of state-of-the-art treatment and excellent care to the patients and their families from all around the globe. The hospital has a dedicated multidisciplinary team of cancer specialists offering affordable, safe, innovative and compassionate care to cancer patients. In addition to the latest innovative treatments and state-of-the-art equipment, the hospital goes beyond just medicine and opens access to alternative medicine as well.

Customer Service Manager

Views: 1263 | This job is expired 2 years, 9 months ago

Basic Job Information

Job Category	:	Healthcare / Pharma / Biotech / Medical / R&D > Customer Relation
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Harisiddhi, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 18, 2022 23:55 (2 years, 9 months ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Management Customer Relationship Management Customer Service Interpersonal Skills

Other Specification

Masters Degree with 5 years of experience in customer service.
Preference will be given to experience in hospitality and health care sector.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Demonstrate soft skills to enhance patient experience
Excellent leadership and interpersonal skills.

Reports to: CEO/GM, Medical Director, Executive Chairman

NOTE: Candidates should have the working experience of 5 years after completion of Master's degree.

Job Description

Primary Responsibilities:

Operational
Patient Care Management
Patients and Visitors Information System
Home Service
Counseling
Call Center
Team Management
Coordination
Grievances Management
General
Customer Care Management
Reporting
Gathering Patient Information and circulating it to the concerned department

Other Responsibilities:

Utilize resources to troubleshoot and resolve patient issues.
Communicate effectively and professionally with patients, teammates and healthcare professionals.
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Developing customer service policies and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.

This job has expired.

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