Customer Service Executive Com Operation

Tarapati BC

Source: Other Source

Views: 516|Published on: Jul 17, 2024|

Marketing / Advertising / Customer Service

Senior Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 4 years|

Job Description

Roles and responsibilities of this job

About the job

Position: Customer Service Executive Com Operation

Department: B2C Sales & Operations

Location: Trade Tower, Thapathali

Important Requirement: Candidates must able to work Morning, Day & Night Shift

Company Description

Spark Car is a leading car rental service provider located in Kathmandu that provides 24/7 vehicle and driver hire service for any travel purpose throughout Nepal.

Role Description

This is a full-time on-site role as a Customer Service Executive Com Operation with Spark Car - Leading Car Rental Service Provider, located in Kathmandu. In this role, you will be responsible for handling customer queries and complaints, managing reservations and coordinating with drivers, dispatchers, and other operational staff. You will also be required to maintain detailed records of all customer interactions and feedback, monitor metrics such as call waiting times, and contribute to process improvement efforts to enhance overall customer satisfaction.

Qualifications

Bachelor's degree or higher in a relevant field (e.g., Business Administration, Hospitality Management, Customer Service Management, etc.)
High school diploma or equivalent; bachelor's degree preferred.
4- 5 years proven experience in customer service, sales, or tele sales roles.
Excellent communication and interpersonal skills English & Nepali.
Proven experience in a customer service or call center role, preferably in the transportation or hospitality industry
Excellent communication and interpersonal skills, with a customer-focused approach
Strong organizational and multitasking abilities, with the ability to work under pressure and meet deadlines
Proficiency in Microsoft Office, especially Outlook, Excel and Word, and experience using customer service software and tools
Fluency in both written and spoken Nepali and English, with the ability to handle customer interactions in both languages with ease
Availability to work flexible hours, including evenings, weekends, and holidays, and ability to work in rotating shifts
Experience working in a fast-paced environment with frequent changes and updates
Ability to work independently and as part of a team, with a positive and proactive attitude, and willingness to learn and adapt to new systems and processes

Salary offered: Negotiable

Other Benefits

Nepal’s top level corporate environment with a unique opportunity to learn from industry leaders.
Work closely with stakeholders to improve the overall business of the organization.
Hands-on experience in leading a team and growing a business.
Benefit Package: attractive salary package, festival allowance, Medical & accidental insurance, social security fund, Lunch Facility.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 4 years

Skills Required

Required skills for this job

Customer Satisfaction

Customer Experience

Customer Interaction

Reservations

Customer-Focused Service

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 23, 2024

About the organization

Tarapati BC

Respected and self‐motivated professional with more than 8 years of experience managing multiple projects simultaneously. Extensive experience managing large‐scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co‐workers and clients.

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Customer Service Executive Com Operation