• Collaborate closely with other teams, such as technical support, sales, and product development, to ensure prompt and effective resolution of customer issues
• Resolve complaints and issues efficiently and in a timely manner
• Document customer interactions, inquiries, and resolutions accurately in our CRM system
• Identify recurring issues and proactively suggest product, service, or process improvements
• Assist in creating and maintaining customer support documentation, including FAQs
• Ensure high customer satisfaction by providing exceptional service and support
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and the ability to think on your feet
• Familiarity with CRM software and proficiency in computer systems
• Ability to work collaboratively in a team environment
• Proactive attitude towards identifying and addressing customer needs
• Strong attention to detail and ability to multitask effectively

 Note;

• Working hours: 9 hours (7:45 PM to 4:45 AM- night shift)
  
• Working Days: Monday to Friday