Rapid is Kaymu’s delivery partner of choice, picking up, packaging and delivering hundreds of orders every day. Rapid is growing rapidly and as a Customer Service Agent you can help further amplify this process.

Buyers are key to Rapid’s success. As a Customer Service Agent, you will be in constant contact with Buyers. Finding out about their problems, compliments, complaints and questions, as well as helping to boost e-commerce in Nepal by engaging with them on all aspects of their delivery experience after purchase from sellers.  For this challenging and engaging work, we’re looking for a motivated self-starter to join our team.

You join a growing team and will:

• Handle customer queries both by phone and email
• Explain to customers the delivery process: help tracking their order; explain how the seller dispatches; and how they get their order delivered
• Call Buyers constantly to confirm their orders, answer any delivery related questions, confirm addresses, encourage and induce more orders
• Gather intelligence used by the team to boost our performance and improve customer satisfaction
• Liaise and engage with all of the teams in the office, from the Pick-up team to the Head of Logistics to fix issues and smooth out our delivery experience