About the role:

Buyers are key to Kaymu’s success.  As a Customer Service Agent, you will be in constant contact with Buyers. Finding out about their problems, compliments, complaints and questions, as well as helping to boost e-commerce in Nepal by engaging with them on all aspects of their purchase from sellers.  For this challenging and engaging work, we’re looking for a motivated self-starter to join our team. You join a growing team that:

• Handles customer queries both by phone and email
• Explains to customers the Kaymu process: how to place an order online; how the seller dispatches; and how they get their order delivered
• Calls Buyers constantly to confirm their orders, answer any product related questions, gain ratings and comments, encourage and induce more orders…
• Gather intelligence used by the team to boost our performance and improve customer satisfaction
• Liaise with all of the teams in the office, from the Content team to Seller Managers, to fix issues and smooth out our Buyer experience

A successful candidate will fulfill the following requirements:

• Bachelor’s degree in any discipline 
• Experience as an outbound call centre / high pressure Customer Service role is preferred
• Very comfortable with using computer software - we use MS Excel and Google Documents a lot, as well as customised Customer Service software
• Excellent communication and interpersonal skills, with perfect Nepali and English
• Patience and awareness, with an ability to stay calm and professional in difficult situations
• A strong drive to grow, learn, succeed, and complete all tasks assigned to them, and more.

 What we offer you:

• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future Internet ventures
• The chance to be a performer and executor, who learns how to interpret data and then attack their work aggressively to fix the issue.
• A unique experience in launching and scaling new internet concepts within Nepal
• Becoming part of a highly professional and dynamic team working around the world
• Being able to work with and learn from the best brains and sharpest minds within Nepal, and on the international scene - we hire and expect the best!

Overall, you can expect a lot of challenges. e-commerce is very new in Nepal and we are here to take it to the next level.