Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Customer Service Agent

Views: 2500 | This job is expired 8 years, 12 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	entry
No. of Vacancy/s	:	[ 1 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Jul. 04, 2015 00:00 (8 years, 12 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Experience as an outbound call centre / high pressure Customer Service role is preferred
Very comfortable with using computer software - we use MS Excel and Google Documents a lot, as well as customised Customer Service software
Excellent communication and interpersonal skills, with perfect Nepali and English
Patience and awareness, with an ability to stay calm and professional in difficult situations
A strong drive to grow, learn, succeed, and complete all tasks assigned to them, and more

Job Description

Buyers are key to Kaymu’s success. As a Customer Service Agent, you will be in constant contact with Buyers. Finding out about their problems, compliments, complaints and questions, as well as helping to boost e-commerce in Nepal by engaging with them on all aspects of their purchase from sellers. For this challenging and engaging work, we’re looking for a motivated self-starter to join our team.

You join a growing team that:

Handles customer queries both by phone and email
Explains to customers the Kaymu process: how to place an order online; how the seller dispatches; and how they get their order delivered
Calls Buyers constantly to confirm their orders, answer any product related questions, gain ratings and comments, encourage and induce more orders…
Gather intelligence used by the team to boost our performance and improve customer satisfaction
Liaise with all of the teams in the office, from the Content team to Seller Managers, to fix issues and smooth out our Buyer experience

This job has expired.