About the job

ROLE PROFILE: 

• Accept and register bookings for DHL services 
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer ) 
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices 
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands 
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries 
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL 
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers 
• Assist in other areas as and when required by the CS supervisors or CS Managers. 
• Accountabilities of the CS Advisor is not limited to those above and may be increased or decreased as required by the management which will be communicated as and when required.

QUALIFICATION:

• Education: Bachelors degree in related field
• Experience: Atleast one year’s experience in Customer service
• Preferably from Kathmandu