Aayulogic

Information / Computer / Technology

Customer Relations Executive

Views: 3420|Published on: Nov 13, 2024

Marketing / Advertising / Customer Service

+1 more

Entry Level

Full Time

Vacancy: 4

Lalitpur|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Customer Relationship Executive plays a crucial role in driving sales growth and ensuring exceptional customer satisfaction. This role involves building strong relationships with customers, understanding their needs, and identifying opportunities for upselling and cross-selling to maximize revenue. The ideal candidate will be sales-oriented, customer-focused, and dedicated to enhancing the customer experience through proactive engagement and solution-oriented service.

Key Responsibilities

Customer Engagement & Satisfaction: Serve as the main point of contact for customers, providing timely assistance, addressing inquiries, and resolving issues to ensure high levels of customer satisfaction.
Customer Support: Respond to customer queries and issues promptly, ensuring quick and efficient resolution to maintain high customer satisfaction.
Account Management: Track customer accounts and update customer information, managing renewals, contract negotiations, and service adjustments as needed.
Relationship Building: Develop strong, long-lasting relationships with customers by understanding their business needs, providing tailored recommendations, and consistently delivering excellent service.
Customer Retention: Implement strategies to maintain customer loyalty, reduce churn, and proactively address potential issues before they impact the customer relationship.
Sales Support: Collaborate with the sales team to ensure a smooth onboarding process for new customers and assist with renewal discussions to drive repeat business.
Feedback Collection & Insights: Gather customer feedback to inform product and service improvements and relay insights to internal teams to enhance the overall customer experience.
Performance Tracking: Maintain accurate records of customer interactions and utilize CRM systems to monitor engagement and report on customer relationship metrics.
Cross-Department Collaboration: Work closely with marketing, product development, and customer support teams to ensure seamless delivery of service, keeping the customer’s needs at the forefront.

Qualifications

Education: Bachelor’s degree in Business, Sales, Marketing, or a related field.

Experience:

1-2 years of experience in customer relationship management, sales, or customer services.
Recent graduates and freshers are also encouraged to apply.

Skills:

Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused approach.
Proficiency with CRM software and Microsoft Office Suite.
Ability to manage multiple customers and prioritize tasks efficiently.
Exceptional customer service skills and a commitment to customer satisfaction.

Personal Attributes

Empathy and Patience: Demonstrates a deep understanding of customer needs and shows patience in resolving their issues.
Proactive and Detail-Oriented: Takes initiative to engage with customers regularly and pays close attention to details.
Team Player: Works effectively with internal teams to deliver the best service experience to customers.
Adaptability: Able to adjust in a fast-paced environment and handle changing customer needs.

Why Join Us?

Competitive Compensation: Salary with attractive performance-based incentives, allowing you to earn more as you achieve and exceed sales targets.

Growth Opportunities: Be part of a supportive team that values professional growth and career advancement.

As a Customer Relationship Executive, you’ll have the opportunity to make a significant impact on our customer satisfaction and retention efforts. Join our team to build meaningful customer relationships and contribute to a positive customer journey.

Note: Female candidates are highly encouraged to apply and will be given preference.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Communication

Organizational

Customer Relationship Management

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 28, 2024

About the organization

Aayulogic

Information / Computer / Technology

Chakupat, Lalitpur, Bagmati Province, Nepal

Aayulogic Pvt Ltd, established in 2016, by a team of professionals with the vision to support businesses in expanding productivity through partnering in their digitization process. The company also has a mission to prioritize in creating awareness on the role of the human resource department in achieving strategic vision and growth through offerings of both required knowledge and innovative digital solutions.

We're a team of passionate people who make use of excellent technology for the simplification of our client's business needs. We provide software solutions including, but not limited to, web development, web desigining, web/domain hosting, cms etc. We believe in making robust, future-proof applications that are easy to use and sport a good looking user interface.

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