Job Summary:
The person will act as a liaison, provide product/services information and resolve any emerging problems that our clients and customers might face. 

Responsibilities:

• Manage incoming questions/queries, requests and updates from Braindigit client/customer
• Support directly with customers either by telephone, email, or through video conference
• Help and educate customers in the moment regarding our products and services by providing accurate, valid and complete information by using right methods/tools
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customers/clients who raise concerns/queries.
• Keep records of customer interactions, process customer accounts and file documents

Requirements:

• Customer focused, detailed-oriented and ability to maintain patience in demanding situations
• Should have superior customer service ethic
• Working knowledge and skill level with MS Office Tools.
• Good interpersonal skills; excellent written and verbal communications skills
• Technically inclined and must have a strong desire to understand systems and learn new technologies and software functionality.
• Good on time management
• Sound on writing and speaking english
• Ability to work in different shifts (Day, Morning, and Night)

What We Offer:
We offer an exciting, fun and friendly work environment along with several great benefits (Insurance, PF, CIT, Gratuity, Festival Allowance, recreational and team building activities and more). At BRAINDIGIT, employees are encouraged to bring their innovative and creative ideas to work and to take up challenges. Everyone is given opportunities to learn and develop through knowledge sharing across the whole organization and a career growth plan that fits their ambition.
If you want to join a committed and hard-working team and if you enjoy the energy of a startup environment, you'll thrive at BRAINDIGIT!

Note: Please update your resume in merojob before you apply online. Only serious applicants will be considered for further screening process

TO APPLY,
Please send your CV and a letter of motivation before a week of this vacancy published, to: [email protected] 

OR,