About the job

Company Background

Aloi Private Limited is a fin-tech company that provides Software As a Service (SAAS) for financial institutions to create a secure investing ecosystem and connect with microentrepreneurs at grassroot level. For more information about our organisation, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer. A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies in specified value chains where he/she will be responsible for acquiring new customers, retaining existing ones, and increasing revenue from the customer base.

Roles and Responsibilities of Customer Growth Officer

• Develop and implement strategies to gain new customers and retain existing customers.
• Identify factors affecting customer retention and address them.
• Design and execute plans to upsell and cross-sell additional products or services to existing customers.
• Collaborate with marketing teams to create targeted campaigns.
• Utilize customer feedback and data to make informed decisions.
• Utilize data analytics to identify growth opportunities and customer trends.
• Develop key performance indicators (KPIs) to measure customer growth and success.
• Work closely with sales and marketing teams to align growth strategies.
• Provide insights to marketing for targeted campaigns based on customer behavior.
• Establish and manage customer advocacy programs.
• Implement incentives to encourage repeat business.
• Monitor and analyze the financial impact of customer growth initiatives.
• Provide financial forecasts related to customer acquisition and retention.
• Approaching clients from different perspectives and identifying solutions for the problem.

Requirements and skills

• Proven 1-2 years of experience in the sales and marketing department working with Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-economic development.
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Excellent knowledge of MS Office, CRM and office management software
• Bachelor Complete in BBA, marketing, sales is preferred.