Aloi

Customer Growth officer

Aloi

Customer Growth officer

Customer Growth officer

Aloi

Kathmandu
Experience: More than 1 year
Key Skills: Sales And Marketing Economic Development Key Performance Indicators Growth Strategies Agri

Customer Growth officer

Views: 40 | Apply Before: 1 week from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Apply Before(Deadline) : Jul. 23, 2024 23:30 (1 week from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 1 year
Professional Skill Required : Sales And Marketing Economic Development Key Performance Indicators Growth Strategies Agri

About the job

Company Background

Aloi Private Limited is a fin-tech company that provides Software As a Service (SAAS) for financial institutions to create a secure investing ecosystem and connect with microentrepreneurs at grassroot level. For more information about our organisation, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer. A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies in specified value chains where he/she will be responsible for acquiring new customers, retaining existing ones, and increasing revenue from the customer base.

Roles and Responsibilities of Customer Growth Officer

  • Develop and implement strategies to gain new customers and retain existing customers.
  • Identify factors affecting customer retention and address them.
  • Design and execute plans to upsell and cross-sell additional products or services to existing customers.
  • Collaborate with marketing teams to create targeted campaigns.
  • Utilize customer feedback and data to make informed decisions.
  • Utilize data analytics to identify growth opportunities and customer trends.
  • Develop key performance indicators (KPIs) to measure customer growth and success.
  • Work closely with sales and marketing teams to align growth strategies.
  • Provide insights to marketing for targeted campaigns based on customer behavior.
  • Establish and manage customer advocacy programs.
  • Implement incentives to encourage repeat business.
  • Monitor and analyze the financial impact of customer growth initiatives.
  • Provide financial forecasts related to customer acquisition and retention.
  • Approaching clients from different perspectives and identifying solutions for the problem.

Requirements and skills

  • Proven 1-2 years of experience in the sales and marketing department working with Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-economic development.
  • Outstanding communication and interpersonal abilities
  • Excellent organizational and leadership skills
  • Excellent knowledge of MS Office, CRM and office management software
  • Bachelor Complete in BBA, marketing, sales is preferred.

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