Customer Growth officer

Aloi

Source: Other Source

Views: 219|Published on: Jul 08, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Bhaktapur|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

Company Background

Aloi Private Limited is a fin-tech company that provides Software As a Service (SAAS) for financial institutions to create a secure investing ecosystem and connect with microentrepreneurs at grassroot level. For more information about our organisation, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer. A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies in specified value chains where he/she will be responsible for acquiring new customers, retaining existing ones, and increasing revenue from the customer base.

Roles and Responsibilities of Customer Growth Officer

Develop and implement strategies to gain new customers and retain existing customers.
Identify factors affecting customer retention and address them.
Design and execute plans to upsell and cross-sell additional products or services to existing customers.
Collaborate with marketing teams to create targeted campaigns.
Utilize customer feedback and data to make informed decisions.
Utilize data analytics to identify growth opportunities and customer trends.
Develop key performance indicators (KPIs) to measure customer growth and success.
Work closely with sales and marketing teams to align growth strategies.
Provide insights to marketing for targeted campaigns based on customer behavior.
Establish and manage customer advocacy programs.
Implement incentives to encourage repeat business.
Monitor and analyze the financial impact of customer growth initiatives.
Provide financial forecasts related to customer acquisition and retention.
Approaching clients from different perspectives and identifying solutions for the problem.

Requirements and skills

Proven 1-2 years of experience in the sales and marketing department working with Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-economic development.
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Excellent knowledge of MS Office, CRM and office management software
Bachelor Complete in BBA, marketing, sales is preferred.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Sales And Marketing

Economic Development

Key Performance Indicators

Growth Strategies

Agri

Applying Procedure

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Apply Before: Jul 23, 2024

About the organization

Aloi

Aloi is enabling climate financing for grassroots entrepreneurs through real-time loan journey insights. Our cashless-financing platform offers 3 features to track a full loan cycle for informal sector business loans: monitor loan usage, loan repayments, and payments. Our platform connects small business owners, banks, vendors, and funders in a digital financial system. We focus on improving the financial health and inclusion of micro-entrepreneurs. We are headquartered in Singapore, operating in Nepal, and expanding to Indonesia next year.