eSewa Ltd.

Customer Experience Lead

eSewa Ltd.

Customer Experience Lead

Customer Experience Lead

eSewa Ltd.

Lalitpur
Experience: More than 4 years
Key Skills: Customer Experience Organization Skills Responsiveness Customer Satisfaction (Csat) Customer Journeys

Customer Experience Lead

Views: 264 | This job is expired 5 days ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Lalitpur
Apply Before(Deadline) : Jun. 10, 2024 23:30 (5 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 4 years
Professional Skill Required : Customer Experience Organization Skills Responsiveness Customer Satisfaction (Csat) Customer Journeys

About the job

  • Collect, analyze, and interpret customer feedback through surveys, reviews, and other channels to identify areas for improvement.
  • Develop and implement a customer experience strategy aligned with the company's goals and values.
  • Collaborate with cross-functional teams, including marketing, sales, product development, and customer support, to address customer concerns and drive initiatives that enhance the customer experience.
  • Create and maintain customer journey maps to understand and optimize the end-to-end customer experience.
  • Establish metrics and KPIs to measure customer satisfaction, loyalty, and retention, and regularly report on performance to senior management.
  • Lead and mentor a team of customer experience specialists, providing guidance and support to ensure consistent delivery of exceptional service.
  • Stay updated on industry trends and best practices in customer experience management, and leverage this knowledge to innovate and differentiate our brand.
  • Champion a customer-centric culture throughout the organization, emphasizing the importance of empathy, responsiveness, and continuous improvement.

Qualification: 

  • Bachelor's Degree in Business Administration, Marketing, similar field. (Master's Degree preferred)
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • 4-5 years of experience in relevant field. 
  • Strong analytical skills with the ability to interpret data and extract actionable insights.
  • Passion for delivering exceptional customer service and a deep understanding of customer needs and preferences.

Why Join Us?

  • Exciting opportunity to be part of a growing company.
  • Engaging work environment with a passionate team in a beautiful office space.
  • Social security benefits and backing from a reputable FinTech company.
  • Competitive salary and benefits package, including communication allowance, fuel, and travel allowances.
  • Unique company culture and growth opportunities for career advancement.
  • Lunch facility provided.

This job has expired.

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