Foodmandu

Customer Care Officer

Foodmandu

Customer Care Officer

Customer Care Officer

Foodmandu

Kathmandu, Bāgmatī, Nepal

Customer Care Officer

Views: 489 | This job is expired 3 months, 3 weeks ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Contract
Job Location : Kathmandu, Bāgmatī, Nepal
Apply Before(Deadline) : Mar. 14, 2025 23:55 (3 months, 3 weeks ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required

About the job

  • Designation: Customer Care Officer 
  • Academic Qualification: +2 Completed or Bachelors Running
  • Minimum experience: Fresher 
  • Job location: Bhatbhateni, Naxal 
  • Job Type: Full Time - Evening Shift 
  • Full Time: 3:00 PM - 11:00 PM 
  • Salary: Attractive salary along with overtime and Night Allowances 

Your Role

Foodmandu is looking for a dynamic and customer-focused individual to join our team as a Customer Care Officer. If you have excellent communication skills and a passion for delivering top-notch customer service, this role is for you!

Job Description

  • Handling Customer Phone calls. (In rush hour/alternate) 
  • Handling Social Media queries and complaints 
  • Dispatching emails. 
  • Following through with payment transactions/refunds from banks and payment partners. 
  • Providing chat support. 
  • Call support for our restaurant partners. 
  • Responding promptly to customer inquiries. 
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times. 

Job Specification

  • Should be willing to work in evening shift, 
  • Should be willing to work in weekends and public holidays, 
  • Having a driving license and personal vehicle (Two Wheelers) is a must (For Evening Shifts) 
  • Experience in customer service/care would be an added benefit. 

Benefits

  • Social Security Fund 
  • Festival allowance 
  • Friendly and Collaborative work environment 
  • Night and morning allowances

This job has expired.

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