About the job

• Designation: Customer Care Officer 
• Academic Qualification: +2 Completed or Bachelors Running
• Minimum experience: Fresher 
• Job location: Bhatbhateni, Naxal 
• Job Type: Full Time - Evening Shift 
• Full Time: 3:00 PM - 11:00 PM 
• Salary: Attractive salary along with overtime and Night Allowances 

Your Role

Foodmandu is looking for a dynamic and customer-focused individual to join our team as a Customer Care Officer. If you have excellent communication skills and a passion for delivering top-notch customer service, this role is for you!

Job Description

• Handling Customer Phone calls. (In rush hour/alternate) 
• Handling Social Media queries and complaints 
• Dispatching emails. 
• Following through with payment transactions/refunds from banks and payment partners. 
• Providing chat support. 
• Call support for our restaurant partners. 
• Responding promptly to customer inquiries. 
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. 

Job Specification

• Should be willing to work in evening shift, 
• Should be willing to work in weekends and public holidays, 
• Having a driving license and personal vehicle (Two Wheelers) is a must (For Evening Shifts) 
• Experience in customer service/care would be an added benefit. 

Benefits

• Social Security Fund 
• Festival allowance 
• Friendly and Collaborative work environment 
• Night and morning allowances