We are a future-centric company that is an amalgamation of a skilled workforce, and industry experts who have the experience, knowledge, and commitment to the revolution of the EV industry. Our platform integrates people, possibilities, technology and integrates that with our expertise into a systematic network designed to deliver optimized solutions around the world. Steered forward with the experience & vision of the management, we are redefining ourselves to match the future needs of a sustainable world through GO EC.

Customer Care Officer

Views: 317 | Apply Before: 5 days, 18 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 08, 2024 23:55 (5 days, 18 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Other Specification

Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum of 1 year of experience in a customer service role, preferably in the automotive or technology industry.
Familiarity with electric vehicles industry and technology and charging infrastructure is an advantage.
Fluency in Nepali, Hindi, English and other local languages.
Strong interpersonal skills with a customer-focused approach.
Problem-solving abilities and a proactive attitude.
Computer proficiency.
Ability to handle stressful situations and remain calm under pressure.
Good organizational and multitasking skills.
Ready to take responsibility for the day-to-day activities of the office.

Note: Female candidates are highly preferred.

Job Description

The Customer Care Officer at GO EC Autotech Nepal will be responsible for ensuring a high level of customer satisfaction by providing excellent service and support to our clients. This role involves managing customer inquiries, resolving complaints, and providing information about our electric vehicle charging services.

Key Responsibilities:

Handle customer inquiries via phone, email, and in-person.
Provide detailed information about services, pricing, and availability of EV charging stations.
Resolve customer complaints and issues efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Coordinate with the technical team to ensure timely resolution of technical issues.
Conduct follow-ups to ensure customer satisfaction and repeat business.
Assist in the development and implementation of customer service policies and procedures.
Provide feedback to management on customer service improvements and operational efficiencies.
Participate in customer service training sessions.