BYD Electric Vehicle
Automotive Sales, Support & Service

BYD was the highest-selling brand of highway-legal light-duty plug-in electric vehicles.

Customer Care Officer

Views: 2929 | This job is expired 1 year, 9 months ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Bhaktapur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 10, 2023 23:55 (1 year, 9 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Customer Service Communication Teamwork Time Management Problem Solving

Respond promptly and professionally to customer inquiries, requests, and concerns via phone, email, live chat, and in-person interactions.
Identify and resolve customer issues, including product-related inquiries, billing questions, and technical problems, ensuring a satisfactory resolution.
Develop and maintain a deep understanding of our products and services, as well as company policies and procedures, to assist customers effectively.
Demonstrate empathy and patience when dealing with upset or frustrated customers, aiming to de-escalate situations and provide solutions.
Maintain accurate records of customer interactions, feedback, and issue resolution in our customer database.
Collaborate with other departments, such as sales and technical support, to address customer needs and ensure a seamless customer experience.
Ensure that all interactions and solutions adhere to company policies, regulations, and ethical standards.
Stay updated on changes in products, services, and company policies through ongoing training and self-improvement efforts.

This job has expired.

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