• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions, Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• All other responsibilities as assigned by Company.

Accountability

• Should be accountable for all Customer care service issues. Help to develop and implement  customer service policy for an entire organization;
• Find ways to measure customer satisfaction helping to develop and implement a customer service policy for an entire organization;
• finding ways to measure customer satisfaction and improve services;
• managing a team of customer services staff;
• handling face-to-face enquiries from customers.

Job Specification

• Excellent client-facing  communication ; analytical  and problem resolving skills
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques ,customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead 
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Self-motivated, positive attitude and strong zeal towards learning

Working Condition

• Should be able to work under pressure
• Should be able to work overtime when required
• Should be flexible and adaptable in changing working conditions

M.V.Dugar Group , believes in equality of giving and taking from all of its staffs. We provide equal opportunity to both the genders and we welcome all from different walks of life to be a part of our team.