• Provide a high quality phone and customer service support for end-user customers.
• Should know how to excel and exceed customers expectations by going the extra mile even in moderately stressful situations.
• Writing article, social media and reports in relation to the assigned project.

​​Job specification:

• ​​Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Reporting state of art of the call, quaries and status to the supervisor and associated department.
• Keep all the information in systems up to date and accurate.
• ​​​Excellent convincing skills
• Excellent oral and written communication skills
• Excellent EQ
• Good IQ

Working shift: 8 am - 4 pm and 2 pm to 10 pm
Work days on rotation basis

TO APPLY,

Interested candidates are requested to send their complete CV with expected salary at [email protected] or [email protected]. More information at www.thakurintl.com.​
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