Roles and Responsibilities:

• Work towards overall improvement of the Customer Support Department to ensure prompt and efficient Support services to InfoDevelopers’ customers
• Ensure availability of competent and trained manpower to provide Phone Support, Field Support and Software Migration and Implementation services among others.
• Resolve all customer complaints within the stipulated time. Coordinate with Development teams, QC and other stakeholders as required.
• Plan and prepare materials for fresher onboarding and regular training. Implement a monthly evaluation program and reward system to recognize the best performers in the team. 
• Track all customer complaints, departmental work process and staff performance thoroughly for review and possible improvements.
• Prepare and circulate any notice, information or any kind of technical or non-technical changes at InfoDevelopers.
• Other duties and responsibilities as assigned by the Supervisor.

Age: 30 to 40 years

Applying Procedure:

Interested candidates can send us your CV at [email protected] 

OR,