About the job

𝗝𝗼𝗯 𝗱𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻: 

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation. 

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

No. of Opening: 1

Gross Salary: Negotiable

Nature of employment: Part-Time 

Working Hours: Shift wise: 1:30 PM - 6:30 PM (Evening Shift 5 hours everyday)

Essential Duties and Responsibilities: 

• Managing and handling phone call and social media leads.
• Assigning technician to clients and handling orders.
• Maintain daily database and keep record of customer interaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Identify and assess the customer’s needs to achieve satisfaction.
• Calling existing clients to take service feedback.
• Weekly and monthly report preparation of customer accounts and information. 

(Fresher with good communication skills are encourage to apply)

Required Skills and Knowledge:

• Plus 2 Completed (Bachelors Running Students Preferred) Excellent communication and writing skills in both English and Nepali.
• Active listening skills and interpersonal skills.
• Customer Orientation and ability to respond/adopt the different style of characters.
• Should have basic skills related to MS-Excel and MS-Word.

Language

• Proficiency in Nepali and English