Reports to: Corporate Affairs Executive

Job Summary:

As a Corporate Affairs Assistant, you will play a key role in the success of the department; you will build business by identifying and selling prospects and maintaining relationships with clients. You will be responsible for providing mid-level administrative support, working towards Customer Service Excellence through proactive communication, driving order fulfilment and resolution of issues as needed and requested.

Key Duties and Responsibility:

Sales – 30% (Sales/Market visit/Lead generation/Relationship management/Prospecting)

• Working to weekly and monthly sales targets and KPI’s.
  
• Generating business leads and following up on sales opportunities.
  
• Cold calling potential customers and building relationships.
  
• Manage customer calls and appointments effectively for new opportunities.
  
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
  
• Following up swiftly on sales enquiries and sending out information.
  
• Assess customers needs and provide assistance and information on product features.
  
• Maintains relationships with clients by providing support, information, and guidance on a regular basis.
  
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
  
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
  
• Creating and maintaining a list/database of prospect clients; maintaining database of existing and prospective client information
  

Administrative/clerical work – 40% (Reports/ Accounting Entries/Payment follow ups)

• Prepares correspondence, reports and other forms as needed by collecting, analysing, and summarizing information
  
• Daily Sales report
  
• Debtors report – weekly
  
• Sales report - fortnightly
  
• Update customer information in the customer service database
  
• Follow up payments on a regular basis
  
• Coordinate Payment collection
  
• Accounting entries
  
• Update price list as and when necessary
  

Order processing – 25% (Sending quotations/Order fulfilment/dispatch)

• Send quotations to clients
  
• Handle product inquiries on phone, email or in person
  
• Follow up with the clients on regular basis to close the sale
  

Others 5%

• Other duties as and when required/ as assigned by line manager
  

Customer service – 101%

• Ensure high levels of customer satisfaction at all times

Applying Procedure:

To apply, Interested candidates are requested to send their updated resume along with cover letter to careers@ims-np.com or hr@ims-np.com

Only shortlisted candidates will be called for the further selection process. Company reserves the right to reject any application without assigning any reasons. Canvassing at any stage of the process shall lead to automatic disqualification.

OR,