About the job

Job Title: Corporate Relationship Officer

Company: Classic Tech

Location: Kathmandu

Employment Type: Full-Time

Company Description

Classic Tech is Nepal’s leading and largest Network Service Provider, operating since 2009 with services in 74 districts. It offers high-speed internet at affordable prices, including GPON Technology and Fiber Optics Internet. Classic Tech focuses on customer satisfaction and innovative services, aiming to provide the fastest and most reliable internet solutions.

Role Description

This is a full-time on-site role as a corporate relationship officer at Classic Tech in Kathmandu.

Key Responsibilities

• Customer Billing: Ensure accurate and timely billing for corporate clients, addressing any discrepancies.
• Renewals and Contracts: Manage and process contract renewals, prepare agreements, and maintain documentation.
• Payment Sales: Facilitate and monitor client payments while maintaining proper financial records.
• Negotiation: Lead negotiations with corporate clients to finalize terms, resolve issues, and close agreements.
• Client Relationship Management: Build and maintain strong, long-term relationships with corporate clients to ensure high levels of satisfaction and loyalty.
• Account Oversight: Monitor client accounts, provide updates, and identify opportunities for upselling or cross-selling.
• Issue Resolution: Handle client concerns promptly and professionally to maintain a positive relationship.
• Reporting: Create and share reports on billing, payments, and customer feedback with the management team.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounts, or a related field.
• Experience: Minimum of 2 years in finance, accounts, or a similar role (experience in the ISP sector is a plus).
• License: A valid vehicle license is mandatory.
• Strong negotiation, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to handle multiple responsibilities and perform well under pressure.

Why Join Us?

• Work with a leading ISP company in a dynamic environment.
• Opportunities for career growth and professional development.
• Competitive salary and comprehensive benefits.