Customer Care cum Counselors
Global Management Foundation
Established in 2005 AD, Global Management Foundation Pvt. Ltd. (GMF) is one of the leading and most sought education consultancies incorporated under the office of the Company Registrar, Ministry of Industry, Commerce and Supply of the Government of Nepal. GMF is authorized to hold education consultancy services, test preparation classes and Language Classes by Ministry of Education, Nepal and to add it is a celebrated member of Education Consultancies' Association of Nepal (ECAN).

GMF has been providing outstanding services to the Nepali Students who intend to go abroad specially Japan – the land of unlimited opportunity and technology - with the gainful motive of pursuing their further studies. We have served the students shape their academic career in Japan as well as at home for over incessant thirteen years.

Customer Care cum Counselors

Views: 1945 | This job expired 8 months, 2 weeks ago

Basic Job Information

Job Category : Teaching / Education > Counseling
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Narayangopal Chowk, Chakrapath, Kathmandu,Nepal
Offered Salary : NRs. 18,000.00 Monthly
Apply Before(Deadline) : Oct. 03, 2018 23:55 (8 months, 2 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Ms Excel Ms Word Good Inter Personal Relationship S…
Other Specification
  • Must have completed Masters Degree in English (M.A English)
  • Should be self starter, active and energetic 
  • Must have the good command over English 
  • Must have knowledge of computer, Word and Excel
  • Must have good communication skills

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads

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