• Qualification: Bachelor’s degree in relevant field 
• Experience: Minimum 1 years of experience, preferably in 4/5 star category hotel

Responsibilities:

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. 
• Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. 
• Review shift logs/daily memo books and document pertinent information in logbooks. 
• Review and log preferences/traces in computer system. Contact members for pre-departure calls.