The Job

If learning a new thing every day is your desire, if solving problems is your passion, if optimizing solutions is your zeal, you are the right aspirant to step ahead for applying for this position.

The Customer Support and Operations department is responsible to ensure smooth running and maximum optimization of LogPoint production farms. We not only handle problems related to the applications but also work very closely with our customers from a wide range of domains to integrate various systems and protocols with our world-class SIEM.

Since Logpoint is moving towards SaaS journey, our new colleagues should be inspired by different new cloud technology and should take part in processes designed to measure system effectiveness and identify areas for improvement.  We are looking for individual who can manage all aspect of data center including servers, storage and supporting systems.

Each day, the department faces the tasks of integrating new technologies and protocols to LogPoint, optimizing the system performance, and understanding complex network setups to provide solutions that fit in well. Hence, if you have a clear understanding of network protocols, a good grasp of operating system concepts, you are good at programming, and more importantly, if you think solving problems is exciting and learning new things is key to life, then we have an opportunity for you.

Moreover, our new colleagues should be inspired by complex and advanced technology, willing to work in a team-oriented environment, and be motivated to solve a broad range of challenges. We are also looking forward to the individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Professional Qualifications

• Bachelor’s Degree in computer science or B.E. in Computer Engineering or related field.
• More than 4 years of experience in working with cloud preferably in AWS.
• Experience on network/system/cloud monitoring like Grafana, CloudWatch, Zabbix and incident management tools like PagerDuty, OpsGenie
• Experience with writing scripts and configuration management
• Should have good concept on the network and network security.
• Good knowledge of web vulnerabilities and cybersecurity. 
• Should have good knowledge on operating system domain, especially *nix like OS.

Personal Qualifications

• Ability to work under tight time constraints with dynamic requirements.
• Capacity to work well in groups.
• Should have good interpersonal skills, and excellent communication skills in English.
• Should be energetic and dynamic, an effective team player with good communication and, learning skills.
• Strong analytical skills and the ability to pay careful attention to detail.
• Proactive and initiator.
• Sense of quality.

Key Responsibilities

• Proactively monitor the cloud infrastructure and work with incident response team to solve any issues that arises in the monitoring system.
• Proactively building and implementing services to make better product and cloud infrastructure.
• Research, Troubleshoot and perform root cause analysis of a problem and communicate with stakeholder
• Prioritize and manage many cases simultaneously.
• Identify and provide workarounds and solutions when possible, to meet customer’s business needs.
• Discussion with the relevant teams to prioritize cases if needed.

• Attractive salary based on experience and qualifications.
• Social Security Fund (SSF).
• Working in a team environment where initiative and dedication is encouraged.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Open international work environment.
• Festival expense allowance.
• Medical and accident insurance.
• Gymnasium/Fitness Membership.

LogPoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.