About the job

Company Description

The Brand Brewers is a marketing agency located in Kathmandu. We specialize in helping businesses grow, launch products, build relationships with customers, and create a strong brand. Our team provides the right marketing strategy for your business, ensuring success and customer satisfaction.

Role Description

As a Client Service Officer, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-lasting relationships. You will act as a liaison between our clients and internal departments, addressing inquiries, resolving issues, and ensuring client satisfaction. Your dedication to understanding client needs and providing personalized solutions will contribute to the success and growth of our organization.

Responsibilities:

• Cultivate strong client relationships.
• Address inquiries and resolve issues promptly.
• Assist in client onboarding and education.
• Maintain accurate client records and generate reports.
• Collaborate with internal teams for seamless service delivery.

Requirements:

• Fluent in English and Nepali (speaking and writing).
• Excellent communication and problem-solving skills.
• Proficiency in CRM software and Microsoft Office.
• Ability to multitask and prioritize effectively.
• Previous client service experience preferred.