Sterling Wells
Audit Firms / Tax Consultant

Sterling Wells Kathmandu is a sister concern of the UK-based group of fintech companies, chartered certified accountants and chartered tax advisers consisting of UK Property Accountants, Sterling Wells Accountants & UKPA Global. The group represents leading accountancy and advisory firms with two offices in the city of London (UK) and branches in Dubai (UAE) , Kathmandu (Nepal) and Siliguri (India).(We serve clients from more than 57 countries with total assets under our accounting is over USD 5 billion.)

All the work would be for the UK and international clients. You will have to work closely with our team in London and clients based in the UK and various countries around the globe. So, you will get exceptional international exposure.

We are all about our people. Our success depends on hiring, training, and retaining exceptional talents. We encourage and support both your professional & personal development and continuous learning & training. We invest heavily in our people.

Each employee MUST spend a minimum of 180 hours (the equivalent of one month of working time) on training courses annually. We have a structured training and development program suited to each employee on both technical and non-technical skills.

We have a fully equipped kitchen in the office and provide lunch, barista coffee & tea.

We provide medical and accident insurance facilities to all our staff.

Due to the rapid growth in the business, there would be plenty of opportunities for career progression for the right candidate.

For further details, visit our websites:

https://www.ukpropertyaccountants.co.uk/
https://sterlingwells.com.np/
http://sterlingwells.co.uk/
https://ukpa.in/

Client Service Representative

Views: 2288 | This job is expired 2 months, 3 weeks ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Tinkune, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Feb. 27, 2025 23:55 (2 months, 3 weeks ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	MS Office Suite Communication Teamwork Time Management Client Servicing

Job Description

We are looking for a Client Service Representative to join our team in Kathmandu. This is a full-time, on-site role where you will be responsible for delivering excellent customer service, handling client inquiries and concerns, processing service requests, and ensuring client satisfaction.

Key Responsibilities:

Respond to client queries accurately and in a friendly manner.
Follow up with potential customers/leads to track the progress of proposals.
Develop a strong understanding of sales, marketing, and client satisfaction.
Work closely with other departments and share best practices within the team.
Facilitate communication between clients, the service delivery team, and the sales team.
Collaborate with internal teams to ensure all client needs are met.
Proactively identify and resolve potential issues.
Track client satisfaction and collect feedback to improve the onboarding process.
Stay updated on company products and services to provide accurate information.
Create a positive and seamless onboarding experience to support long-term client relationships.

Qualifications:

Must hold a master’s degree in any specialisation.
Experience in a client-facing role is an advantage.
Strong client service and customer service skills.
Excellent verbal and written communication skills in English.
High attention to detail to ensure client satisfaction.
Strong computer skills and ability to adapt to new systems.
Prior experience in sales, especially with a UK-based company, is a plus.
Basic understanding of finance.
Strong organisational skills to manage multiple tasks within deadlines.
Proficiency in English is essential.

Seize a remarkable opportunity and join our team. Elevate your career with us.

This job has expired.

Similar Jobs