We're a team of passionate people who make use of excellent technology for the simplification of our client's business needs. We provide software solutions including, but not limited to, web development, web desigining, web/domain hosting, cms etc. We believe in making robust, future-proof applications that are easy to use and sport a good looking user interface.

Client Relationship Officer

Views: 1460 | This job is expired 2 years, 1 month ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	NRs. 30,000.00 - 45,000.00 Monthly
Apply Before(Deadline)	:	Mar. 10, 2022 23:55 (2 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Customer Relationship Management Management Communication Multitasking Monitoring Customer Service Interpersonal Skills

Job Description

Essential Requirements

Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Attending meetings with clients to build relationships with existing accounts.
Achieving client relationship targets and KPI’s as set by the Head of Sales.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring account managers are aware of changes within clients.
Passing leads to the sales team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.

Requirements:

Diploma or Certificate holder from any registered colleges or institutions
Must have skills in problem-solving
Must have fluency in both oral and written English
Ability to MultiTask
Good proficiency in MS Office – Word, Excel, PowerPoint
Strong Verbal and Communication skills
Ability to work on long hours due to the nature of the project

This job has expired.

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