Aceon Outsource
BPO / Call Center / ITES

Aceon Outsourcing is global Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation. Started in early 2017 by a team of professionals with extensive experience in business growth and outsourcing, we focus on helping companies simplify their business structure, get new clients and expand their outreach.

Aceon Outsource as a BPO handles both front office outsourcing and back office outsourcing, . As a Front office outsourcing services We can help you by dealing with customers, interactions which includes phone conversations, email, fax and other forms of communication with customers and marketing. As a back office which includes internal business functions such as billing or purchasing. We even help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support.

Aceon Outsource as a BPO handles both front office outsourcing and back office …

Client Relation Executives (USA SHIFT)

Views: 154 | Apply Before: 1 week, 2 days from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship, Marketing communication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Subidha Nagar Tinkune Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	May. 22, 2025 23:55 (1 week, 2 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Customer Relationship Management Team Management Work Under Pressure Customer Care English Writing

Other Specification

Should be able to communicate in English
Some experience is desirable, though a Fresher may apply
Good communication skills in English
Must have good convincing and interaction skills
Mature attitude with a capability to discuss business issues
Should know how to excel and exceed customers’ expectations by going the extra mile even in moderately stressful situations
Friendly personality and a team player
Ability to work under pressure
Knowledge of Telemarketing and Customer Care will add an advantage

Note :

Job Type: Night Shift Full Time
Office Time: 8:15 PM to 4:45 AM (Nepali Time)

Job Description

Why be a part of our team ?

Our Strength- Aceon Outsource (BPO) has become a great way to reduce overhead and increase productivity and output outside of core business offerings. From back/front office services to HR services, Aceon Outsource has carried out several business operations, including a 24/7 Hotline from Nepal Red Cross during the Earthquake back in 2015 and many more global businesses. Choosing the right BPO Company for your business can bring devastating growth.

Our Team Expertise- Our real strength is our team, which has over a decade of experience in customer service, sales, and marketing. How do we develop our team for excellence and culture, and how do we lead with purpose? As an industry leader, we have received several awards and recognition for our service excellence, although that’s not the reason why you should choose us! We have built a brand model that is unique.

Your Job Role Will be

Provide high-quality phone and customer service support for end-user customers
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Generate sales leads
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Utilize computer technology to handle high call volumes

Note: It is a full-time Night Shift Job which is fully office-based. Employees will be 80% engaged in communication to help the USA customers.