Aceon Outsource

BPO / Call Center / ITES

Client Relation Executive

Views: 2438|Published on: May 20, 2025

Marketing / Advertising / Customer Service

+2 more

Mid Level

Full Time

Vacancy: 10

Subidha Nagar Tinkune Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

Why be a part of our team ?

Our Strength- Aceon Outsource (BPO) has become a great way to reduce overhead and increase productivity and output outside of core business offerings. From back/front office services to HR services, Aceon Outsource has carried out several business operations, including a 24/7 Hotline from Nepal Red Cross during the Earthquake back in 2015 and many more global businesses. Choosing the right BPO Company for your business can bring devastating growth.

Our Team Expertise- Our real strength is our team, which has over a decade of experience in customer service, sales, and marketing. How do we develop our team for excellence and culture, and how do we lead with purpose? As an industry leader, we have received several awards and recognition for our service excellence, although that’s not the reason why you should choose us! We have built a brand model that is unique.

Your Job Role Will be

Provide high-quality phone and customer service support for end-user customers
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Generate sales leads
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Utilize computer technology to handle high call volumes

Note: It is a full-time Night Shift Job which is fully office-based. Employees will be 80% engaged in communication to help the USA customers.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Other Specification

Should be able to communicate in English
Some experience is desirable, though a Fresher may apply
Good communication skills in English
Must have good convincing and interaction skills
Mature attitude with a capability to discuss business issues
Should know how to excel and exceed customers’ expectations by going the extra mile even in moderately stressful situations
Friendly personality and a team player
Ability to work under pressure
Knowledge of Telemarketing and Customer Care will add an advantage

Note :

Job Type: Night Shift Full Time
Office Time: 8:15 PM to 4:45 AM (Nepali Time)

Skills Required

Required skills for this job

Work Under Pressure

Team Management

Customer Care

English Writing

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 22, 2025

About the organization

Aceon Outsource

BPO / Call Center / ITES

Subidhanagar Tinkune

Aceon Outsource is global Customer Support, Marketing and Business Process Outsource company with rapid growth and steady foundation. Started in early 2017 by a team of professionals with extensive experience in business growth and outsource, we focus on helping companies simplify their business structure, get new clients and expand their outreach.

Aceon Outsource as a BPO handles both front office outsource and back office outsource, . As a Front office outsource services We can help you by dealing with customers, interactions which includes phone conversations, email, fax and other forms of communication with customers and marketing. As a back office which includes internal business functions such as billing or purchasing. We even help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support.