Code: H9/CITGO/006023

Duties and Responsibilities:

Revenue Generation

• Develop sales network and price structure to attain targets and increase revenue including visit to the cargo agents
• Support and coordinate Cargo Manager to achieve revenue targets and execute sales contracts as required
• Help to generate revenue with perspective sales channels, product sales and offline sales development
• Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
• Assist in setting the annual revenue budget and Cargo Business Plan as required
• Manage the day-to-day client-servicing with customers to support revenue generation
• Collect, analyze and report market conditions, trends and activities weekly/monthly/yearly
• Provide best sales and customer service at all customer touch points to drive premium selling rates and regular business

 Cargo operations

• Supervise GHA for acceptance of cargo, loading cargo into the Aircraft, warehouse management and overall cargo handling
• Coordinate with Cargo Agents

Partnerships and External Liaisons

• Assist the Cargo Manager to manage relationships with shippers, key industry trade partners and associations so that the Company’s interests are well represented
• Identify and give recognition to and earn the loyalty of our highest value customers, to retain their business

Customer Service

• Support cargo reservations and bookings while providing exemplary customer service
• Provide vendor notifications for on time and delayed flights on daily basis
• Provide timely shipment status updates to customers
• Support the established performance targets through operational oversight and participation
• Implement customer service procedures to ensure customer satisfaction
• Safety, Security and Compliance
• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programs established by Head Office and participate in audits as required
• Support Emergency and Accident role as and when required

Qualification Requirements:

• Bachelor’s degree from a reputed university with minimum of 2 years’ experience in airline cargo sales
• Strong knowledge skills, trainings & experience of airlines and international airfreight industry
• Strong communication and client management skills
• Sensitive to confidential data and numbers
• Proven success record in setting and achieving goals
• Proficient in Microsoft Office usage
• Excellent Sales skills
• Well versed with flight/cargo operations