Hotel Ambassador

Hotels / Resorts / Restaurant

Captain

Views: 1959|Published on: Dec 05, 2019|

Hospitality

Mid Level

Full Time

Vacancy: 2

Kathmandu|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Reports To: Restaurant Supervisor/Director

Position Summary:

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Restaurant Captain Duties and Responsibilities:

Always greet and welcome guests promptly in a warm and friendly manner
Always thank and give fond farewell to guests conveying anticipation for their next visit
Assist guest with table reservation
Assist guest while seating
Ensure guest are serviced within specified time
Has a good knowledge of menu and presentation standards
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
Able to answer any questions regarding menu and assist with menu selections
Able to anticipate any unexpected guest need and reacts promptly and tactfully
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
Serve food courses and beverages to guests
Set tables according to type of event and service standards
Record transaction / orders in Point of Sales systems at the time of order
Communicate with the kitchen regarding any menu questions, the length of wait and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Check with guests to ensure satisfaction with each food course and beverages
Responsible for clearing, collecting and returning food and beverage items to proper area
Maintain cleanliness of work areas, china, glass, etc. throughout the shift
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
Present accurate final bill to guest and process payment
Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas
Ensures that hotel brand standards and SOP's are consistently implemented
Work with fellow staffs and management to ensure that the restaurant achieves its full potential
Completes the daily responsibilities that are set for each individual shift
Complete closing duties, including restocking items, turning off lights, etc
Conducts monthly inventory checks on all operating equipment and supplies
Take an active role in coaching and developing junior staff
Any other duties related to food and beverage service assigned

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 2 years

Other Specification

Prerequisites:

Good command in both spoken and written English and Nepali.
Should have a pleasing personality
Excellent guest service skill
Good knowledge of food and beverage service

Education:

Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office,

Experience:

2 – 3 years of work experience in Food & Beverage, along with 1-year experience in a Captain position or a similar role an advantage

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Dec 16, 2019

About the organization

Hotel Ambassador

Hotels / Resorts / Restaurant

Lazimpat, Kathmandu, Nepal

Hotel Ambassador is a four-star hotel at the heart of Kathmandu. Located in one the most vibrant areas of Kathmandu (Lazimpat), it is an ideal choice for guests who want to experience everything great that the city has to offer, without having to venture too far.

Hotel Ambassador by ACE Hotels is looking for dynamic & energetic personnels to join its growing team.

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