Insta Cover Solution

BPO / Call Center / ITES

Call Center Representative

Views: 9311|Published on: Dec 16, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 20

Balkumari, Kathmandu|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative.

Duties and responsibilities:

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Call clients and customers to inform them about the company’s new products, services and policies.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Collaborate with other call center professionals to improve customer service.
Help to train new employees and inform them about the company’s customer management policies.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 1 year

Other Specification

Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

Strong english communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services

Working hours: 8 pm to 5 am (Night Shift)

Skills Required

Required skills for this job

Communication

Problem Solving

Flexibility

Customer Service

Active Listening Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 21, 2024

About the organization

Insta Cover Solution

BPO / Call Center / ITES

Bijuli Bazar, Arc Bridge -10

Insta Cover Solutions is a leading international call center specializing in providing exceptional customer service and contact center solutions to clients in the United States for over 11 years. Our state-of-the-art facilities, cutting-edge technology, and highly skilled workforce enable us to deliver outstanding results for our clients while maintaining the highest standards of professionalism and efficiency.

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