Imark Digital

Call Center Customer Service Representative

Imark Digital

Call Center Customer Service Representative

Call Center Customer Service Re…

Imark Digital

Kathmandu
Experience: More than 1 year
Key Skills: Interpersonal Communication Decision-Making Customer Satisfaction Customer Experience Customer Service Representatives

Call Center Customer Service Representative

Views: 770 | This job is expired 1 week, 4 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Apply Before(Deadline) : Jul. 11, 2024 14:35 (1 week, 4 days ago)

Job Specification

Education Level : Other
Experience Required : More than 1 year
Professional Skill Required : Interpersonal Communication Decision-Making Customer Satisfaction Customer Experience Customer Service Representatives

About the job

Company Description

imark is a leading fintech company based in Kathmandu, Nepal that provides innovative digital solutions for Banking & Financial institutions in Southeast Asia. Our major focus is on providing a cost-effective & secure digital payment solutions ecosystem.

Role Description

This is a full-time, on-site role for a Call Center Customer Service Representative located in Kathmandu. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. They will handle incoming calls, address customer inquiries, resolve issues, and maintain accurate customer records. The role requires excellent communication skills, problem-solving abilities, and the ability to multitask effectively.

Qualifications

  • Customer Service Representatives, Customer Support, Customer Satisfaction, Customer Service, Customer Experience skills
  • Strong verbal and written communication skills
  • Excellent problem-solving and decision-making abilities
  • Ability to handle high-volume calls and effectively multitask
  • Attention to detail and accuracy in maintaining customer records
  • Good interpersonal skills and ability to work well in a team
  • Positive attitude and patience in dealing with customers
  • Proficiency in relevant computer applications
  • Prior experience in a customer service role is an advantage

This job has expired.

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