About the job

Company Description

imark is a leading fintech company based in Kathmandu, Nepal that provides innovative digital solutions for Banking & Financial institutions in Southeast Asia. Our major focus is on providing a cost-effective & secure digital payment solutions ecosystem.

Role Description

This is a full-time, on-site role for a Call Center Customer Service Representative located in Kathmandu. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. They will handle incoming calls, address customer inquiries, resolve issues, and maintain accurate customer records. The role requires excellent communication skills, problem-solving abilities, and the ability to multitask effectively.

Qualifications

• Customer Service Representatives, Customer Support, Customer Satisfaction, Customer Service, Customer Experience skills
• Strong verbal and written communication skills
• Excellent problem-solving and decision-making abilities
• Ability to handle high-volume calls and effectively multitask
• Attention to detail and accuracy in maintaining customer records
• Good interpersonal skills and ability to work well in a team
• Positive attitude and patience in dealing with customers
• Proficiency in relevant computer applications
• Prior experience in a customer service role is an advantage