Call Center Customer Service Representative

Imark Digital

Source: Other Source

Views: 1139|Published on: Jun 23, 2024

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

Company Description

imark is a leading fintech company based in Kathmandu, Nepal that provides innovative digital solutions for Banking & Financial institutions in Southeast Asia. Our major focus is on providing a cost-effective & secure digital payment solutions ecosystem.

Role Description

This is a full-time, on-site role for a Call Center Customer Service Representative located in Kathmandu. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. They will handle incoming calls, address customer inquiries, resolve issues, and maintain accurate customer records. The role requires excellent communication skills, problem-solving abilities, and the ability to multitask effectively.

Qualifications

Customer Service Representatives, Customer Support, Customer Satisfaction, Customer Service, Customer Experience skills
Strong verbal and written communication skills
Excellent problem-solving and decision-making abilities
Ability to handle high-volume calls and effectively multitask
Attention to detail and accuracy in maintaining customer records
Good interpersonal skills and ability to work well in a team
Positive attitude and patience in dealing with customers
Proficiency in relevant computer applications
Prior experience in a customer service role is an advantage

Job Specification

Required qualifications for this job

Required Education Level:Other

Required Experience:More than 1 year

Skills Required

Required skills for this job

Interpersonal Communication

Decision-Making

Customer Satisfaction

Customer Experience

Customer Service Representatives

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 11, 2024

About the organization

Imark Digital

imark Digital is a multinational technology company incorporated in 2007 AD by domain experts from Banking, Education, FinTech, HealthCare, Insurance, Retail and Telecom sectors. Our mission has been to build technology products and platforms enabling automated, digital, cashless and paperless ecosystems, and thereby improving quality of life.

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