About the job

About The Business Support Manager Position

We are looking for a skilled Business Support Manager who is responsible for managing and coordinating teams and partners to ensure that the objectives of Alaya and its offshore partners are met. They have to ensure effective day-to-day operations of the staff and develop business strategies for the partners to support growth in the outsourcing division. As a middle-level leader, they are expected to possess strong leadership skills, strategic thinking, and the ability to manage multiple projects while maintaining high customer service and client relations standards.

Who You Are

You are a dynamic and strategic leader with a collaborative mindset. You should possess exceptional organizational and multitasking abilities, demonstrating strong leadership skills to effectively manage teams and partners. You should be a proactive problem-solver who is adept at developing and implementing business strategies. You should be highly communicative, with excellent interpersonal skills, emotional intelligence, and the ability to maintain high standards of customer service and client relationships.

Major Responsibilities

Strategic Management: 

• Be part of the outsourcing vision and business plan, contributing to the development and execution of strategies to support growth.
• Grow long-term relationships with clients and capitalize on future opportunities.
• Identify business improvement and growth opportunities for partners.
• Execute strategic plans and goals developed by senior management, ensuring staff adherence to company values.

Revenue Growth

• Analyze profitability, revenue margins, and utilization across outsourcing partners.
• Determine appropriate revenue recognition, ensure accurate invoicing, and monitor receivables for all offshoring business.

People Management

• Manage team members in the outsourcing division through transparent communication, planning, monitoring, and appraising job results.
• Mentor and guide team members, helping them achieve their development plans aligned with individual and partner goals.
• Foster a positive and supportive work environment, promoting collaboration and teamwork.

Client Relations, Communication And Business Coaching

• Maintain effective communication channels within the team and with the business partners.
• Regularly communicate progress, challenges, and feedback to the business partners.
• Develop and maintain relationships with stakeholders to ensure smooth staff transitions and effective cross-team collaboration.
• Connect business partners and staff, ensuring alignment with Alaya's vision and mission.
• Help become an integral part of partner’s business by providing business coaching to the partners to help them grow their business, improve the process and achieve their business targets.

Information Security Management

• Responsible for managing the organisation's core business operations, ensuring that they are conducted in accordance with ISO 27001:2013 ISMS requirements, and working with the IT Security Administrator to ensure that security is built into the core business operations lifecycle, to ensure compliance with relevant laws and regulations.
• Ensure that all employees are trained in security awareness and follow security policies and procedures.

Apply If You Have

• Bachelor's degree in Management or related field (Master's preferred)
• At least 3 years of demonstrated leadership skills in leading a team.
• Experience in setting strategic goals, planning, and executing initiatives to meet organizational objectives
• Experience in managing resources, including staffing, training, and development
• Experience in managing client relationships, understanding their needs, and delivering solutions that meet or exceed their expectations.
• Experience in running a Business Process Outsourcing (BPO) Operation preferably in the Mortgage industry
• Familiarity with the industry's software and tools such as CRM or any other relevant technologies

Why You'll Love Working With Us!

Alaya is not just another job opportunity – it's an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry. We're passionate about helping you bring your dreams to life.

Here, you'll find a vibrant team of individuals who celebrate your unique talents and foster an environment where you can be your authentic self. It's a place where genuine connections are formed and lifelong friendships are forged.

If you're looking for a place that embraces your authenticity and encourages you to soar to new heights, Alaya is the perfect fit. We celebrate diversity, foster creativity, and provide a platform for you to make a meaningful impact.

We'll offer a negotiable salary based on the experience and skills you bring.

We want you to enjoy your full weekends so we only work from Mon- Fri. 

Here is a list of benefits & peaks that we offer. This list is not exhaustive though!

• We've got your back with solid social security coverage with the Social Security Fund (SSF)
• Enjoy special leaves, just for being amazing so we have Exclusive leaves
• Need to be somewhere urgently for a few hours? Sure you can. We offer Flexible working Hours
• Celebrate festivals, share in profits, and even get bonuses for reading books with our Festival, Profit, and Book Reading Bonus
• From team-building adventures to fun social events, we make work fun with our regularly held TBAs
• Our Employee Assistance Program is here to keep your mental health in top shape
• Stay safe and healthy with our comprehensive Accident and Insurance Plans
• Shine bright and win big with our exciting Quarterly Awards
• Gain global experience and work with diverse teams from around the world.
• Refer your friends and relatives in Australia to use our services or as a candidate in Nepal, and get rewarded with our Friends and Customer Referral Program 

Work hours: 6:00 A.M to 2:00 P.M (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you at our Jawalakhel office if you get hired!

Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.