Executive Search of Merojob is recruiting on behalf of a prominent IT Company. We seek a dynamic candidate for this position. The candidate will ensure seamless onboarding of new clients onto the HR management software platform and provide ongoing support and communication to enhance client satisfaction.

Responsibilities:

• Manage the end-to-end client onboarding process, including initial setup, configuration, and training on the HR software.
• Coordinate with sales, implementation, and technical teams to ensure smooth transition and integration of clients onto the platform.
• Conduct training sessions and workshops for clients to familiarize them with the software's features and functionalities.
• Serve as the primary point of contact for clients post-onboarding, addressing inquiries, troubleshooting issues, and providing timely support.
• Proactively engage with clients to understand their evolving needs and challenges, offering solutions and enhancements as appropriate.
• Maintain accurate records of client interactions, transactions, and support requests using CRM systems.
• Collaborate with product development and quality assurance teams to relay client feedback and contribute to continuous improvement of the software.
• Prepare regular reports and updates on client satisfaction, usage statistics, and support metrics.

Key Performance Indicators (KPIs):

• Client Satisfaction Score: Measure client satisfaction through surveys or feedback mechanisms.
• Onboarding Success Rate: Track successful onboarding and integration of clients within specified timelines.
• Support Response Time: Monitor and improve the average response and resolution times for client support requests.
• Client Retention Rate: Measure the percentage of clients retained over a specific period.

Key Result Areas (KRAs):

• Client Onboarding Excellence: Ensure efficient and effective onboarding processes that minimize client disruptions.
• Client Relationship Management: Build strong relationships with clients through proactive communication and support.
• Technical and Functional Expertise: Develop a deep understanding of the HR software's capabilities to provide expert guidance and support.
• Process Improvement: Identify opportunities to streamline onboarding and support processes to enhance client experience and operational efficiency.